Orders placed through our website will ship within 2-3 business days of receipt of order. In rare occasions or during exceptionally busy times, we may experience a slight delay.
Our Return Policy
By purchasing products on this website, you agree to our refund and return policy. Please note that we do not offer refunds or exchanges of our products due to health and safety reasons. Because our products are hygienic and used on the body, customer health and safety is our top priority.
However, if you receive a defective item or incorrect order, simply fill out the contact form and indicate your issue along with your order number. We will notify you via email with next steps to ensure you receive your replacement item as quickly as possible.
Please get in touch with us if you have questions or concerns about your specific item. You can also review our FAQs for tips on how to use the mitts properly for best results.
Items refused or sent back will not be accepted or credited.
If you wish to cancel your order, fill out the contact form ASAP, otherwise charges may occur. We will try our best to catch it before it ships. Once your order is processed, it cannot be cancelled.
Once your order ships, it will usually arrive in 3-7 business days with Standard Ground FREE SHIPPING using USPS US Postal Service. You will receive an e-mail confirmation when your order has been shipped along with tracking information You may track your package at www.USPS.com. If you don't receive a shipping confirmation within 5 business days after placing your order, please check your SPAM email box or simply fill out the contact form. Once the package has been shipped, we cannot make address corrections or forwarding requests.
If you are experiencing a non-delivery or your package is showing “DELIVERED” and you have not received it, we suggest reaching out to USPS to alert them of the issue. You may contact your local mail carrier or file a “Help Request” with USPS. This will alert your local post office so they may research your missing package for you.