We always guarantee the integrity of our products. Should you experience an issue with the quality of the mitt, please notify us immediately for a replacement. You can reach us by filling out the contact form. Your message should include your name, order # and the reason for returning. Once we’ve received your info, we’ll respond and ask for pictures of the issue. Once received, we’ll process a replacement at no charge. We do not process returns from third-parties (gifts, resales, etc…). We must be notified of your return within 30 days of purchase.
PLEASE NOTE: Due to the personal nature of our products, we do not accept returns nor process refunds for used or opened products. Please check out our FAQs for tips on how to use the mitts properly for best results.
We do issue refunds on unopened and unused product(s). Please use the contact form to start your return. Include your name, order# and reason for return. You must notify us within 30 days of purchase and the product(s) must be returned unopened and unused, in its original condition to complete return.
MicrodermaMitt does not provide return shipping labels; customers are responsible for return shipping on unused products. We do not process returns from third-parties (gifts, resales, etc…).
Once your return is received and processed, we will notify you when your refund has been approved. Once a refund is processed, please allow 2 weeks for the funds to post to your account. Refunds can only be posted to the original form of payment.