Orders placed through our website will ship within 2-3 business days of receipt of order. 

**NOTICE** DUE TO COVID-19, we are experiencing some delays. If you haven’t received your order yet, it is most likely due to this. We will continue monitoring this and appreciate your patience and understanding. We have been informed to also expect delays with the upcoming holidays.

Order Processing

Orders placed through our website will ship within 2-3 business days of receipt of order. In rare occasions or during exceptionally busy times, we may experience stockouts, which can cause a delay in an order. If this happens, we will do our best to contact you ahead of time. 

Domestic Shipping

Once your order ships, it will arrive in 3-7 business days with Standard Ground FREE SHIPING using USPS US Postal Service. You will receive an e-mail confirmation when your order has been shipped along with tracking information You may track your package at www.USPS.com. If you don't receive a shipping confirmation within 5 business days after placing your order, please check your SPAM email box or send an email to contact@microdermamitt.com. Once the package has been shipped, we cannot make address corrections or forwarding requests.

Flat Rate shipping charges applied at checkout. We currently ship to Canada, Great Britain and Australia. Free shipping policies are not eligible for international countries. We do not cover any associated taxes, duties, tariffs or VAT. International shipments are subject to customs procedures leaving US and arriving in the destination country. 

Returns and Refunds

At MicrodermaMitt, our customer’s satisfaction is extremely important. We guarantee the quality of every product sold.  If you are unhappy with your purchase from MicrodermaMitt Website within 30 days of your order, please send an email to contact@microdermamitt.com along with your full name and order number for a refund for the original purchase amount less return shipping. A shipping label will be provided for your return. Shipping costs will be deducted from your refund amount.

please send an email to contact@microdermamitt.com for assistance.

Cancellations

If you wish to cancel your order, fill out the contact form ASAP, otherwise charges may occur. We will try our best to catch it before it ships. Once your order ships, it cannot be cancelled.